Mumbai or Burnley

This story was in the news a week or more ago now (another delayed blogpost), and described the apparent 'return' of call centres from the sub-continent to the UK.

There has been quite a lot of coverage of this in various news media.
Santander is the firm involved, and I pay them a substantial amount of money each month for my mortgage !
There are, of course, some alternative views to be brought to bear when you're thinking about this issue...

For example, what about the people working in the call centres whose jobs have now gone ?
There was this tweet by George Monbiot on the issue...

 The Daily Mail provided a useful comparison between Mumbai (or Bombay as they call it) and Burnley...

How could you use this story to update some of the activities in textbook series such as GEOG.DOT when it comes to the impact of globalisation...